REASONS TO RETURN
Damaged product
In the unlikely event your order arrives damaged, please accept the delivery and sign for the goods as damaged. At your earliest convenience, please get in touch with our Customer Service team to arrange a suitable replacement or to request a refund.
If you notice a problem after signing for delivery, then please contact us at the earliest opportunity to arrange a replacement or refund and we’ll get this arranged for you.
We do advise you check your packs upon arrival to avoid any unnecessary delays with your project. You’ll be required to provide visual evidence of the fault before your replacement or refund can be processed..
Wrong product
In the unlikely event your order arrives with the wrong products please accept the delivery and sign for the goods as wrong. At your earliest convenience, please get in touch with our Customer Service team to arrange that you will get the right products as soon as possible. If you notice a problem after signing for delivery, then please contact us at the earliest opportunity to arrange a replacement and we’ll get this arranged for you. We do advise you check your packs upon arrival to avoid any unnecessary delays with your project. You’ll be required to provide visual evidence of the fault before your replacement or refund can be processed.
Changed your mind
If your order has yet to be dispatched, you will have up to 14 days to cancel your order to receive a full refund. If your order has been dispatched or delivered, however you no longer need it, we’re happy to accept this back. Our returns guarantee means you can return your order within 14 days from the date of delivery. Any returned items must be unopened and in their original condition to be eligible for a full refund. If you’d like to arrange a return, please make sure you have the following information to hand so we can deal with your query as quickly as possible. You are responsible for returning the goods to us at your expense; original delivery cost is non-refundable.
